FAQ's

NovaShop is your one-stop online destination for pet and household essentials, offering curated products such as pet hammocks, grooming kits, water fountain filters, and smart accessories to keep your furry friends happy and your home well-equipped.

We carry a wide variety of animals & pet supplies and household goods. Featured items include macramé cat and dog hammocks, 4-in-1 electric grooming kits, replacement filters for cat water fountains, AirTag protective collars, and interactive smart pet toys.

We deliver worldwide! Once your order is confirmed, it is processed promptly and shipped using trusted carriers. Shipment times vary by destination—please check the shipping details during checkout for estimates.

Shortly after your purchase, you’ll receive a confirmation email with tracking information. If you don’t see tracking updates after a few days or if there's a delay, feel free to reach out to our customer support.

We aim to process orders quickly to ensure fast delivery. Please contact us within [X hours] of placing your order if you wish to modify or cancel it. After that window, changes may not be possible.

We accept all major credit and debit cards (Visa, Mastercard, Amex), as well as secure digital payment options like PayPal, Apple Pay, and Google Pay.

We want you to love your purchase. If you receive any wrong, damaged, or defective items, please contact our support team within 7 days. Include your order number and photos of the items received, and we'll arrange a replacement or refund swiftly.

If you’re not entirely satisfied, returns are accepted within 30 days of delivery. Refunds are typically processed back to the original payment method within 7–10 business days after we receive the returned items. Please note that return shipping costs may apply unless the item was faulty.

Yes, we ship to P.O. Boxes. However, at this time, we’re unable to deliver to military APO/FPO addresses.

Need assistance? Reach out to us via the Contact page on our site or email us at support@novapetsshops.com. Our support team strives to respond within 24 hours on weekdays.